Interviewing Candidates? These Questions Will Help…

If you are interviewing candidates, these questions could really help uncover if someone has the right internal and customer culture fit for your team and business.

Internal team fit and management:

It’s important to make sure that the people you’re interviewing will be a good fit internally and that you’ll be able to effectively manage them.

1. Describe your ideal manager?

2. What are the characteristics exhibited by the manager who got the best performance out of you. Please use examples? Did you ‘like’ them?

3. In your opinion, what is leadership?

4. If you started your own company, what would be the first thing you do?

5. What are you famous for in your current company?

If they are customer facing:

These questions will help you find out if they’re suitable for a customer facing role.

1. Its day one in your new role, you’ve been introduced to the team, trained on the systems and your at your desk ready to get going. Whats the first thing you do?

2. What’s your biggest customer success story?

3. Why does success look like to you?

4. How do you manage a customer who wants to do it their way, not yours?

This isn’t an exhaustive list but hopefully a good starting point for you.

What’s really important is to audit your team and business culture before hiring. Maybe ask a sample of the company to answer the same questions periodically to build a culture framework you can measure candidates’ answers against. 

Our guide on Diversity & Inclusion in the work place (we asked over 700 working professionals in consumer goods) will help you get under the skin of your company culture a bit more, and you’ll find out what really matters to your employees.

Drop me a note if you want me to expand on any of the above.  Hope it helps  

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